Whether it is a document or a parcel, whether it is delivered on the same day, within a time limit or within a limited day, DHL International Express can provide services that meet your needs. The price is reasonable and the delivery is fast. It is your preferred international express service.
Mainly applicable to cross-border e-commerce, eBay, AliExpress, Lazada, Wish, Newegg, Dunhuang, Ali International, Amazon, Konga, Jumia, Kilimail, Linio and other platform sellers.
1. Fast speed：
Global delivery takes 2-7 working days to complete the delivery;
2 Tracking the whole process:
Online tracking and inquiries throughout the entire process until the delivery is completed;
3. Special goods：
Can receive general goods, built-in electricity and supporting electrical products, high-value goods, can receive sensitive goods (food, imitation brand, etc.), and can be transferred normally; that is, transfer orders;
HKDHL DAY1 receipt and preparation; DAY2 port vehicle sent to DHL transshipment center (transit begins)
U.S./Canada 2-4 days
Australia 2-4 days
Europe 3-6 days
South America 4-7 days
Middle East 5-8 days
Africa 5-8 days
Hong Kong DHL sensitive price (HKDHL-BA): First-line imitation brand and aviation contraband are not accepted
Hong Kong DHL imitation brand price (HKDHL-F): supporting batteries (including more than 2 batteries) and aviation prohibited items are not accepted
Mainland China DHL General Commodity Price (CNDHL): Charged with magnetism, imitation brand and aviation contraband are not accepted
Hong Kong DHL sensitive price (HKDHL-BA): Supporting batteries (multiple batteries) can be connected
Hong Kong DHL Promotional Price (HKDHL-C): API docking, transfer orders immediately after placing an order, one order to the end, global service, 0.5KG minimum, price advantage in Southeast Asia
Hong Kong DHL imitation brand price (HKDHL-F): first-line imitation brand can be connected, 0.5KG minimum; volume/5000
Mainland China DHL general cargo price (CNDHL): one order to the end, Shenzhen direct shipping, 0.5KG minimum; volume/5000
Continental DHL live price (CNDHL-BA): European regional price advantage, 0.5KG minimum; volume/5000
Mainland China DHL America Canada Mexico FBA (CNDHL-E): direct from Shenzhen, 23KG minimum; volume/5000
1. For goods sent to Nigeria, the weight of a single piece cannot exceed 70KG, and a single ticket does not exceed 70KG.
2. For express mail sent to Angola, the weight of a single piece cannot exceed 50KG, and a single ticket cannot exceed 300KG;
3. The weight of a single piece sent to Tunisia cannot exceed 30KG, and a single ticket cannot exceed 40KG;
4. For express mail to Algeria, the single piece cannot exceed 40KG.
The calculation method of overlength and overweight surcharge is as follows:
a) 1 order number (that is, one shipment), no matter how many pieces there are, as long as one or more of them has a length of more than 120CM or a weight of more than 70KG, HKDHL will charge 810* (1+ fuel for the month) RMB/ Ticket surcharge;
b) 1 order number (that is, one shipment), no matter how many pieces there are, if one side is longer than 120CM, and the other one weighs more than 70KG, HKDHL will only charge 810* (1+ fuel for the month) RMB/ The ticket surcharge, that is: 1 single number (that is, one ticket) will only charge a surcharge of 810* (1+ fuel for the month) RMB/ticket at most once.
2. Items that require additional information When sending batteries and items containing batteries, MSDS certificates and battery letters (original copies are required) (please contact customer service if necessary) A formal purchase invoice or authorization letter is required for mailing brand-name products.
3. Products such as motors and engines cannot be sent.
1. For packages purchased with insurance, insurance charges and compensation shall be implemented in accordance with the introduction clause of "Insurance Service" of Racing Logistics.
2. Claims for packages that are not insured shall be settled according to the following terms:
a) For small, out of stock, damaged parcels If the weight, quantity, and number of parcels received by the recipient do not match, or the parcel is damaged, please report the loss or damage to the destination DHL within 24 hours after receiving the parcel. And within 7 working days, the recipient's local registration number will be provided to our company for the investigation and claim of DHL. If verified by DHL, the maximum compensation is free shipping, and the maximum declared value of the compensation package shall not exceed 100 USD. Part of the damage or loss shall be compensated according to the percentage of the actual lost quantity, but the maximum compensation shall not exceed USD 100.
b) Loss of parcels due to customs inspections When the postal package passes through the customs, the customs opens the postal package for inspection, which may result in the loss of the postal package, the loss of all or part of the contents of the postal package, or the seizure of the postal package by the customs. Racing Logistics does not assume any responsibility for this.
It is necessary to fill in the actual product name and quantity when declaring the product name. No gifts or sample declarations are accepted.
2. Declared value
HKDHL has no requirements on declared value. Customers can decide the amount to fill in by themselves. It is recommended to declare according to the actual declared value of the goods to avoid high tariffs and fines.
3. Recipient's address
HKDHL does not accept PO BOX email addresses. The recipient's phone number must be provided. The above information should be filled in English, and other languages cannot be used.
1. An order must be created in the racing logistics system (enter the package information), and the invoice (3) and the waybill (1) must be printed in the system and handed to us with the goods; [*This step is very simple}
2. Try not to bring other irrelevant signs. Fragile products are recommended to paste the signs of fragile products;
3. Use English to fill in the order information correctly, where the item name should be as detailed as possible, and do not declare in terms of Gift, Sample, etc.;
4. Order information can be uploaded in batches using Excel, or an order can be created via API.
Address change will be charged RMB100/ticket for changing delivery address (no fuel surcharge is required). Address change surcharge applies to the following situations:
1. The city, zip code, country or detailed address information of the recipient's address is incorrect or incomplete, resulting in unsuccessful delivery of the shipment.
2. The recipient has moved away from the delivery address on the waybill, and the recipient has left the hotel where it is located, resulting in unsuccessful delivery of the shipment.
3. The recipient has resigned from the receiving company on the waybill, and this company refuses to sign for the shipment.
(2) Customs prepaid handling fee The consignor’s prepaid tariff (DDP) and the handling fee for the third-party account payment of tariffs are adjusted to 150RMB/ticket
(3) Surcharge for over-long/over-weight shipments For all shipments whose actual weight exceeds 70KG (not including 70KG) or whose volume dimensions are 120cm in length, height and width on either side, Hong Kong DHL will charge an overweight and overlength operation fee of 810RMB/ticket, plus a fuel surcharge for the month
(4) Special handling fee For shipments under the following conditions, a special handling fee of 1250RMB/ticket will be added, plus a fuel surcharge for the month
1: Except for the special instructions of the consignor, the goods marked with signs/texts on the outer carton that cannot be stacked ("Do not stack", "Do not stack / No Stack")
2: The outer packaging (or bare package, etc.) cannot withstand the stacking of other goods, and the shape or the goods on the pallet hinder the safe stacking of the second pallet or other non-pallet shipments.
(5) Remote surcharge: 4.2RMB/KG, the minimum fee is 210RMB, plus the fuel surcharge for the month
(6) Surcharge for high-risk areas: (Applicable to documents + packages) Fees: 185RMB/ticket, plus fuel for the month, (List of countries: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, Syria, South Sudan, Yemen)
(7) Restricted destination surcharge: (only applicable to parcels, no additional fees are required for documents) Fees: 280 RMB/ticket, (List of countries: Central African Republic, Côte d’Ivoire, Democratic Republic of Congo, Eritrea, Iran, Iraq , North Korea, Liberia, Libya, Somalia, Sudan, Syria, Yemen)
Note: For shipping to countries and regions that exist in both high-risk and restricted destination lists, such as Iraq, Libya, Syria, Yemen, etc., the following charging standards are adopted: 185RMB+fuel surcharge+280RMB